Product Manager, Business Banking

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ About Business Banking and the Visibility & Control Team: Since its launch four years ago, Monzo Business Banking has been dedicated to delivering the very best of Monzo to small businesses. Today, it's an award-winning service, empowering over 500,000 businesses across the UK. In October, we opened our doors to bigger small businesses, ushering in the next phase of our mission to make money work for businesses. The Visibility & Control team’s mission covers two areas. First, to help businesses understand their performance and manage their cash flow effectively by providing useful insights and dashboards. And second, to simplify financial admin, such as accounting, through smart integrations with other platforms. What you’ll be doing: You’ll lead a cross-functional team to design, build and grow products to support our business customers. You’ll do this by building a deep understanding of their needs, as well as what is and isn’t possible from commercial, regulatory, operational and technical perspectives. Using this to set a product strategy. You’ll communicate effectively with people at all seniority levels. You’ll get people inspired by the product vision and you’ll share the right context with the right people at the right time. You’ll lead planning processes and associated roadmap prioritisation to get your team working on the highest impact priorities that contribute to wider business goals. You’ll work iteratively and collaboratively with design, engineering, research, data science, product marketing, compliance and many others to refine your plan and execute against it effectively. Your day-to-day Leading workshops with your team to hypothesise solutions to key customer pain points identified in research Presenting your latest product strategy to stakeholders at Product Review and gathering feedback and challenge Running research calls to better understand how customers run their businesses today, identifying where we’re uniquely placed to help make managing a business easier. Researching and understanding market trends, industry best practices, and opportunities for Monzo to pursue Breaking down a long-term strategy into clear goals and tracking progress against targets. You should apply if you: Have extensive experience shipping successful, customer-centric digital products in a fast-growing company. Are passionate about building products that delight customers while driving commercial success. Start from first principles, having built products that tackle long-standing customer problems in innovative ways, breaking from industry norms. Are data-driven, metrics-focused, and honest about your work’s performance, with a drive for continuous improvement. Are creative and capable of teasing out novel ideas and solutions from your team. Are comfortable collaborating across design, data, user research, marketing, and engineering disciplines. Excel at working with diverse teams and perspectives, thoughtfully challenging and influencing those you work with. Communicate clearly and persuasively to a range of audiences, structuring your messages effectively. Are a fast learner who is humble, curious, and eager to develop yourself and others. Are excited by what Monzo is building.

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.