Payments Operations Specialist

🚀 We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ❤️ Hear from our UK team about what it's like working at Monzo ✨ London | 💰£32,900 - £44,600 + Benefits | Hear from the team ✨ We're looking for an enthusiastic, diligent Operations Specialist to join our Payment Operations team in London, and help us build an amazing operational function. ⭐ Our team You'll be joining a small team of specialists in our London office, responsible for managing the critical payments processes that keep Monzo running smoothly across the globe. About the role… You'll help us continuously improve our processes to adapt to ever-changing demands, and will have the opportunity to work with the wider payments engineering team to develop innovative, technology led solutions. Your responsibilities will include: Managing cash in our corporate accounts and processing critical high value business payments Managing and executing daily Treasury payments Managing and executing payment processes to ensure payments work flawlessly for our customers Managing physical cheque operations Promptly dealing with escalations and queries from our Customer Operations team Maintaining existing and creating new procedural documentation Actively seeking efficiency improvements to processes, and working closely with Analysts and Engineers to implement these Carrying out important checks to ensure our accounts reconcile, identifying discrepancies, and resolving them Supporting the wider Payments and Finance team with ad-hoc requests and projects Building and maintaining relationships with our third party vendors. Ensuring the service provided is to a high standard and making recommendations to improve and streamline processes and interactions

Monzo is a digital bank offering a range of financial services through its mobile app. Founded in 2015, the company provides personal and business banking solutions, including current accounts, savings accounts, and loans. Monzo is known for its user-friendly interface, real-time notifications, and innovative features that help users manage their finances effectively. The company's headquarters are in London, United Kingdom.