911 Telecommunicator TRAINEE

About the Department

THIS IS A REPOST.  APLLICANTS FROM THE LAST 90 DAYS NEED NOT REAPPLY.

 Telecommunicators perform responsible communications, dispatching, and related work for the Montgomery County Emergency Communications Center. This position is responsible for answering emergency and non-emergency radio and telephone calls; dispatching appropriate emergency service agency/agencies; successfully operate EWarrants, Computer Aided Dispatch system (CAD), Department of Criminal Justice Information (DCI) terminal, and the National Crime Information Center (NCIC) database; provides information/support to emergency personnel and maintains related records and logs. This position works under general supervision according to established written procedures.

This is a position for individuals with limited or no prior experience but are capable and committed to learning how to become a 911 Emergency Telecommunicator.

Qualified applicants will be invited to observe for at least two hours in the 911 Communications Room after signing a confidential agreement.  Only a select few will be interviewed and participate in further testing.

Those that are offered a position as a trainee will have the opportunity to complete an intensive 12 week training program which includes attending 1-week classroom to introduce basic call-taking and radio-dispatch related to Montgomery County, Emergency Medical Dispatch certification (four day class), DCI module one certification (three day class), and passing the Public Safety Telecommunicator course (online 4 weeks). Failure to obtain the required certifications or pass required course will result in dismissal.

Once you pass the initial 1-week class introducing all the basics you will begin training on the floor of 911 Communications. This position has a 12-hour schedule that is either 5:45 am to 5:45 pm OR 5:45 pm-5:45 am. Typical schedules include 7 shifts in a two-week period (3 days one week and 4 days the next week). Time over 40 hours per week is paid at time and one half. Those in training will have a varied schedule. Successful completion of training results in promotion to Telecommunicator l with a starting salary of $42,481.20.

Position Duties

 Key Responsibilities & Duties
Answers emergency, non-emergency calls and text messages then enter the information into CAD quickly
Confirm location of callers through GIS software; able to understand how to read maps
Provide pre-arrival instructions for all calls in a calm and clear voice
Dispatches appropriate emergency service unit(s) up to and including Law Enforcement, Fire Departments, Rescue Departments and/or EMS
Monitors radio frequencies, enter information into CAD, maintain safety of field personnel and track unit status
Enter correct information into a state-maintained database DCI for law enforcement
Must be able to work 12-hour shifts including days or night, weekends and holidays
Must have excellent oral and written communication skills with the ability to speak clearly
Ability to hear and understand phone and radio communications clearly
Ability to remain calm under pressure and able to multitask successfully
Must have emotional stability to handle traumatic situations

Minimum Qualifications

High School diploma or GED equivalency

Must be able to type 50 wpm

Valid NC Driver License

*Typing test, drug screen, and background check required.* 

Other Qualifications

Experience in call center and/or customer service

Stable work history showing growth within an organization