Client Services Director

An exciting role for a Client Services Director to lead Monocle’s internal studio.

About Monocle

Monocle is an independent media brand that has built a global reputation for its coverage of international affairs, design, travel, fashion and much more besides. Launched in London in 2007, the business has blossomed to include our famed magazine, daily newsletters, a round-the-clock radio station, international events as well as thriving retail stores, e-commerce and cafés. With HQs, bureaux and shops in Paris, Zürich, Tokyo, Merano and Hong Kong we are a truly global team and proud of the fact that today Monocle is a vital source of inspiration, analysis and ideas for our discerning global audience.

About the role

The commercial team partners with a global network of clients that share our passion and commitment to quality and innovation. We are an ambitious team who push ourselves to create unique and memorable multi-platform content and campaigns.

The Client Services Director is a senior appointment accountable for seamless client and project management to deliver exceptional outcomes.

We are looking for an experienced client-services leader who will showcase great leadership through effective communication, strong stakeholder management, streamlined project management and a high degree of commercial acumen.

You naturally build credibility with colleagues and clients, you anticipate, problem solve and manage deadlines, quality output and budgets with creativity.

Alongside this you can also demonstrate:

• 6+ years of experience in account management or client services within a publishing environment
• A comprehensive knowledge of the production of creative multi-platform campaigns for luxury clients across a range of sectors
• High EQ with proven expertise managing complexity and pivoting between big-picture thinking and hands-on detail
• A successful leader of others, supporting development, growth and optimising tools, systems and processes
• A positive attitude and a true collaborator, you are committed to creating the highest-quality products

We value collaboration and interaction with our colleagues and our clients. We work on unique, global projects alongside our enormously talented international team. This role is based in our Marylebone office and we offer the following benefits;

• Discounts at Monocle Café and shop
• Breakfast provided five days a week
• Health and life insurance benefits
• 23 days annual leave, 7-day Christmas shutdown and 8 bank holidays
• Dog friendly office

Our team is ambitious, talented, professional and committed to excellence in everything they do. Please note that all applicants must have the right to work in the UK.