About the Department
Under supervision, assists in the administration of employee benefit programs, including health insurance and retirement plans; serves as a primary point of contact for day-to-day benefits operations and responds to employee inquiries, including sensitive benefits-related matters; performs routine clerical and administrative work in support of benefits operations; does other related duties as required.
Examples of Duties
- Assists in the administration of employee health benefit programs, including medical, dental, vision, flexible spending accounts, COBRA, and other supplemental benefit programs.
- Processes and maintains records for benefit enrollments, changes, and terminations, including those resulting from new hires, qualifying life events, retirements, and open enrollment periods.
- Reviews benefit forms and supporting documentation for completeness and accuracy; enters and updates data in the Human Resources Information System (HRIS) and related vendor systems.
- Provides information to employees regarding benefit eligibility, coverage, policies, procedures, and retirement options; responds to inquiries in person, by telephone, and through written correspondence.
- Assists employees with pension-related inquiries, including enrollment, beneficiary designations, retirement eligibility, and required documentation in accordance with New Jersey State pension regulations.
- Coordinates with the New Jersey Division of Pensions and Benefits and other agencies to facilitate pension enrollment, retirement processing, and resolution of pension-related issues.
- Assists in resolving benefit-related issues by communicating with insurance carriers, vendors, and pension representatives.
- Conducts or assists with new employee orientations and benefits and retirement presentations; distributes and explains benefits and pension materials.
- Maintains accurate benefit records and performs periodic audits to ensure data integrity; identifies and resolves discrepancies.
- Assists with the reconciliation of monthly benefit invoices to ensure timely payments and accuracy.
- Assists in the preparation, distribution, and posting of benefits and retirement communications.
- Maintains confidentiality of employee records and sensitive information in accordance with applicable policies and regulations.
- May assist in the development and maintenance of procedural documentation related to benefits and pension administration.
- Performs other related duties as required.
Requirements
- Four (4) years of technical experience in personnel work including position classification, compensation, employee benefits, administration, testing, interviewing, and/or related functions.
OR- Possession of a bachelor's degree from an accredited college or university.
Knowledge, Skills and Abilities Required
- Must be able to speak, write, and understand the English language in order to carry out the essential functions of the job.
- Must possess effective communication and interpersonal skills.
- Must possess the ability to work and communicate effectively as a team player.
- Must possess the ability to maintain confidentiality in regard to employee and department information and records.
- Must possess technical knowledge of operating personal computers and other office equipment.
- Must possess the ability to retain knowledge of Federal, State, and County laws, policies, and procedures, and other related benefits.
- Must possess the ability to interpret and advise employees regarding current benefit information.
- Must possess accurate computer and typing skills and the ability to maintain accurate and updated information, files, and computer records.
For a full job description, please go to: https://info.csc.nj.gov/jobspec/00642.htm
Please be advised, all Monmouth County positions are on site. There are no provisions for work remotely.