Service Desk Technical Representative

As Service Desk Technical Representative you will serve as the first point of contact for customers experiencing technical issues and will provide timely, effective troubleshooting and solutions. You will be responsible for diagnosing, resolving, or escalating IT-related problems across various hardware, software, and network systems. What you'll do: Serve as the primary point of contact for customer IT support, via phone, email, and chat. Provide prompt troubleshooting and technical support for software, hardware, and network issues. Document, track, and monitor issues in the ticketing system to ensure timely resolution. Escalate complex or unresolved issues to the appropriate internal teams (Level 2/3 support) or external vendors. Assist with the setup, configuration, and maintenance of user accounts, software, and hardware. Maintain knowledge base and support documentation for internal and customer use. Follow company protocols for issue resolution, providing updates to customers at regular intervals. Deliver excellent customer service by ensuring satisfaction with issue resolution. Contribute to the continuous improvement of service desk procedures and practices.

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we're transforming the way consumers and businesses send and receive money in nearly every country around the world. Thanks to our cutting-edge platform and strategic partnerships with some of the world's leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. This is all made possible by our dedicated and diverse team of professionals around the world. If you're ready for a career journey filled with exciting opportunities, come aboard and let's drive the future of payments together at MoneyGram!