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Training & Engagement Specialist - Operations Support, SeaBank

Location

Manila, National Capital Region, Philippines

JobType

full-time

About the job

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About the role

Job Description

The role will prepare and execute Training materials and assist the Lead in identifying the Training Gaps & Opportunities across all Operations Functions and ensure engagement activities are implemented.
Assist the Training & Engagement Lead in Identifying & monitoring of training needs and gaps across all operations functions. Conduct technical and soft skills training programs for Operations.
Assist the Ops Support Head on the implementation of training for newly onboarded agents until deployment to production.
Assess the skills and competencies of all Operations staff and provide recommendation to the Ops Support Head for strategies on how to bridge the gap.
Design, plan and conduct engagement activities across all Operations functions.

Requirements

Graduate of any 4-year college course
At least 1-2 years of work experience in Training and Engagement related roles
Must have conducted training programs preferably for Banks, Operations or other industry
Has experience in training gap analysis and project management
Must have experience in handling newly on boarded employees and knowledgeable in conducting classroom or face-to-face training
Must have experience in supporting/leading engagement projects
Open to work in Ortigas Center, Mandaluyong City and/or Gateway, Cubao

project management