Customer Service Officers

We are looking to connect with professionals who are interested in being part of a high-performing, customer-focused, and passionate culture to build relationships and assist our clients’ customers.

If you are looking to get into the Banking industry with excellent career growth and opportunities, this could be the role for you.

About the role:

The roles are starting on a 12-month contract initially with a view to permanent employment within the contract period.

The Customer Services officer is responsible for ensuring the completion of Deceased Estates with adherence to Risk & Compliance requirements. This includes engaging internal and external stakeholders and collaborating closely with peers

• Location: Full-time in the office (Melbourne CBD) for the training period, and then will move to a Hybrid model (3 days pw in the office, including mandatory Thursday's)
• Rate: $43.71 p/h incl. Super
• Work Pattern: Full-time role - Monday to Friday - Working on a roster between 8 am and 6 pm.
• Start Dates: Multiple start dates available from June 2025.
• Duration: 12-month contract - View to go permanent at any time within the 12-month period.

Duties:

• Processing documents and updating customers' accounts with relevant information.
• Outbound calls - (Solicitors, Executors, and the Australian Branch Network) Guide executors through the requirements to finalise an estate.

Skills & Experience required:

• A background in Customer Service, Retail, or relevant field.
• Proven ability to understand and empathise with customers, ensuring their concerns are addressed with sensitivity and care.
• Experience with dealing with stressful or challenging situations.
• Highly organised with the ability to work as a team player.
• Dedicated and reliable.
• Exceptional communication and listening skills.

To hear more about these roles, please send your resume to resume@momentaresourcing.com.au or register online at - momentagroup.com