Chief Operating Officer
Successful nonprofit organization providing housing and support to community members living with a mental illness in Schenectady and Albany Counties.
The Chief Operation Officer (COO) is the most senior executive leader reporting to the CEOand responsible for the strategic and operational oversight of the organization’s housing and residential programs. In partnership with the Chief Executive Officer (CEO), the COO ensures that all programs operate in alignment with the agency’s mission, values, and regulatory requirements while promoting operational excellence, fiscal responsibility, innovation, and a culture of continuous improvement and compassionate care. The COO will represent and/or manage the organization in the absence of the CEO and will provide leadership in the development, implementation, and expansion of housing and residential services ensuring high-quality, person-centered services for individuals served.
Strategic Leadership
- Partner with the CEO and leadership team to develop and implement strategic plans, goals, and organizational initiatives.
- Translate the organization’s mission and vision into effective operational strategies for housing and residential programs.
- Lead the development and expansion of new programs and services to meet emerging community needs and funding opportunities.
- Serve as a leader in program innovation, quality improvement, and service delivery excellence.
Program Oversight
- Provide comprehensive oversight of all housing and residential programs, including program design, development, implementation, and evaluation.
- Ensure programs deliver high-quality, recovery-oriented services that promote stability and community integration.
- Monitor program performance, including occupancy, admissions, and outcomes, and implement improvements as needed.
- Identify service gaps and lead efforts to develop and expand programs to meet client needs.
- Ensure compliance with all applicable regulatory and contractual requirements, including those from the NYS OMH, U.S. Department of Housing and Urban Development (HUD), and other governing bodies.
Financial and Operational Management
- Collaborate with the Director of Finance to develop and manage program budgets. Ensure efficient allocation and use of resources to support program sustainability and growth.
- Seek and secure funding opportunities to support program expansion and innovation.
- Implement best practices in operations, risk management, and staff development.
Leadership & Collaboration
- Supervise and support senior program leadership, fostering a culture of accountability, collaboration, and professional growth.
- Promote cross-departmental collaboration to ensure seamless service delivery.
- Represent the organization in community partnerships, advocacy efforts, and stakeholder meetings.
- Build and maintain strong relationships with funders, regulatory agencies, and community partners such as Schenectady County, New York State Office of Mental Health (OMH), and other community providers to enhance service delivery and organizational impact and resolve issues of service provisions and housing referrals.