Customer Success Manager - Bangalore
Moengage
full-time
Required skills
- Technical Account Management
- Technical Presales
- App Marketing
- Mobile Ecosystem
About the role
About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
Roles and Responsibilities:
Onboard closed leads with Integration support
Be the point of contact for Accounts and be responsible for the growth of the customer
Advise clients on the most effective ways to use the MoEnagage Platform
Be a Product Evangelist, consulting the top internet companies on their growth.
Requirement:
3+ years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management
Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
SaaS and B2B experience is a must.
Ability to understand customer requirements and see how MoEngage can add value in various way.
Take ownership of the relationship post-sales and grow the customer
Champion the product and be an evangelist
Empathy - Needed in any client-facing role, also important for working with other teams.
Strong written and verbal communication skills
About Moengage
MoEngage is a customer engagement platform, headquartered in San Francisco, California, United States with offices in Bengaluru, Jakarta, London, and Berlin, founded in 2014. MoEngage launched a product called NATIV in March 2016 to "help create personalized in-app experiences in minutes". MoEngage also launched Smart Triggers, a mechanism for delivering one-to-one personalized push notifications.
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