About the role
Are you passionate about helping people and creating great customer experiences? ModSquad is looking for friendly, dedicated, and tech-savvy individuals to join our talent network as Customer Service Support Mods.
As the first point of contact for our customers, you'll be the voice of the brand—solving problems, sharing product knowledge, and ensuring each interaction ends on a positive note. If you're a strong communicator who thrives in a remote environment, we want to hear from you!
Key Responsibilities:
- Respond to customer inquiries via chat, email, or phone in a professional, timely manner.
- Troubleshoot and resolve issues, escalating complex cases as needed.
- Educate customers about product features and usage.
- Document all interactions in the CRM with precision and clarity.
- Ensure complete resolution and satisfaction in every customer interaction.
- Provide feedback and identify patterns in customer issues to improve service delivery.
- Follow all company protocols and best practices for consistent support.
About the company
ModSquad is a global leader in Customer Experience Services, trusted by some of the world's top brands including Spotify, Vimeo, VSCO, and Tourism Ireland. Since 2007, we've been redefining customer support, content moderation, community management, and trust & safety. With a global network supporting 50+ languages in 90+ countries, we operate 100% remotely—giving you the freedom to work from anywhere.
