About the role
Join Our Vibrant Talent Network!
Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Support Mods!
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.
In this role, you'll be the friendly voice our customers hear first, tackling inquiries, solving problems, and leaving each caller with a smile. You'll represent our company's values and help create an outstanding customer experience with every conversation.
If you're ready to make a difference and want to work remotely from anywhere, we'd love to connect with you!
What You'll Do as a Customer Support Mod:
Respond swiftly and professionally to customer inquiries, delivering accurate, helpful information.
Troubleshoot customer issues, escalating complex cases when necessary.
Maintain organized records of interactions in our CRM.
Ensure customer issues are fully resolved and customers are 100% satisfied.
Educate customers on product features and services.
Adhere to company protocols for smooth interactions.
Provide feedback on common issues and suggest improvements.
Who We're Looking For:
Master Communicator: Clear, professional, and friendly communication skills.
Problem-Solving Ninja: Quick-thinking and effective problem resolution.
Empathy Expert: Calm, collected, and genuinely caring.
Detail-Oriented Dynamo: Meticulous documentation of customer interactions.
Time Management Whiz: Efficient multitasking and prioritization.
Tech-Savvy Guru: Comfortable with CRM software, phone systems, and basic computer tools.
Flexible & Adaptable: Open to change and new challenges.
Remote Work Rockstar: Self-motivated and disciplined in a remote environment.
About the company
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.
