Inside Sales Representative

Job Description:

Summary

Inside Sales Representatives are the primary sale force for our residential recurring services and comprise our Inside Sales Team.  In addition, they will support the Customer Service Representatives with call backs, scheduling, and develop leads and promote our suite of services.

Responsibilities

• Prospects, qualifies, and generates sales within the company’s established service area.
• Calls prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Respond daily to phone and email requests from new potential customers and current existing customers.
• Place outbound phone calls to previous and current customers to generate leads and new business as well as outbound cold calls.
• Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance.
• Complete sales quotas on recurring services and one-time jobs.
• Properly utilize our lead management system.
• Update our CRM (currently PestPac) with the customer and service information.
• Complete follow-up calls and record the activity in the lead management system.
• Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed.
• Provide excellent level of customer service to new and current customers. 
• Communicate with customers, call center staff, company supervisors, and technicians to service the client effectively.
• Support the Marketing Department during special events.
• Assist the Accounting Department with collections and ensuring customer payment methods are up to date as needed.
• Perform Ride-Alongs as needed with service technicians.
• Contribute to building a positive team environment with strong morale among team members
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent, Bachelor’s degree in business preferred.
• 1 year of sales or sales support role.
• Experience with direct consumer sales, phone sales, and pest management preferred.
• Experience maintaining information in a CRM is required; PestPac experience preferred
• Previous experience working in a database and Windows-based computer environment.
• Speaks clearly on the phone and writes routine reports and correspondence.
• Creative problem solver.

• Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.

• Minimal travel required. Regional travel 1-2 times.

• Must be able to work extended hours if necessary to complete all daily tasks and sales goals, including Weekends.
• This is a telecommuting role.  The employee is expected to work professionally in a work-from-home environment.