Modern Health Provider Experience Associate

We're looking for a Provider Experience Associate to join our Provider Success team In this role, you will work with a team that supports our global network of providers (coaches, therapists, and Psychiatry & Medication Management providers) This position reports to the head of our Provider Experience team and will work directly with providers in our network as well as cross-functionally with our Clinical Strategy & Research and Tech teams Play a central role in managing and supporting our active provider network to deliver an exceptional provider experience Develop an understanding of the Modern Health provider journey and the various support touch points along the way Communicate with and support providers, ensuring they are set up for success so they can deliver quality care to our members Partner with our Member Ops team on member feedback and manage provider escalations, finding creative solutions to get members access to care Create, maintain and improve on our tools, systems and documentation related to Provider Success and Operations Collaborate with cross-functional teams to identify process improvement opportunities Complete other special projects as needed

Modern Health is a mental wellness platform that is attempting to de-stigmatize mental health care by making it available to everyone. Modern Health helps companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce. The global mental health market is predicted to grow 3.5% annually and be valued at over $500 million by 2030. Modern Health grew 20x between 2018 and 2019 and it continues to assert itself as a market leader within the space through partnerships with the likes of high-profile celebrities such as tennis player Naomi Osaka. The platform has over 75,000 users and more than 220 corporate clients including the likes of Twitter, Peloton, and Pixar, indicating a growing awareness of mental health's importance within the workplace.