Private Client Relationship Manager

About Us:

MMI are a dynamic beverage import marketing, sales, retail, and distribution organisation, and our vision is to delight every customer with our passion for quality and service.

Headquartered in Dubai, we operate in 42 countries across South and East Africa, the Gulf & Middle East, Southern Europe, Indian Ocean, and Southeast Asia, making us one of the world’s leading independent distributors.

At every interaction with our portfolio, events, and outlets, we strive for exceptional experiences for our customers and consumers through innovations like the award-winning Le Clos Finest Wines and Luxury Spirits retail concept to trend-driven brands and e-commerce and through operational efficiency and the highest standards of customer service at every touch point.

Job Purpose:

To manage and nurture relationships with Private Clients, ensuring exceptional customer satisfaction, loyalty, and business growth by providing personalized and professional service.

Key Responsibilities:

• Actively manage a portfolio of private clients, offering them advice and guidance on their Fine Wine & Luxury Spirits purchasers, both locally and in bond. Ensuring consistent delivery of superior customer service.
• Develop and maintain strong relationships with key clients, understanding their preferences and proactively addressing their needs.
• Identify new business opportunities and upsell products and services, effectively contributing to revenue growth.
• Collaborate with internal departments to ensure seamless service delivery and swift issue resolution.
• Regularly evaluate customer feedback to continually improve client satisfaction and enhance customer experience strategies.

Required Qualification and Experience:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years' experience in Fine Wine & Luxury Spirits sales or sales within luxury hospitality or premium beverage sectors.
• Proven ability to effectively manage and grow relationships with high-net-worth clients.
• Exceptional interpersonal, communication, and negotiation skills.

Desirable Skills & Qualification:

• Fluency in English with French & or Italian is added advantage
• Strong understanding of luxury consumer behavior and expectations.
• Experience working in an international, multicultural environment.

What we offer:

Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That's why we're passionate about offering a wide variety of delicious and high-quality products. We’re committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We're committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.

How to apply

Click ‘Apply’ to join our team.