Support Agent

Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 70 million+ developers every year and powers documentation for 8,000+ companies, including Anthropic, Cursor, Windsurf, Scale AI, X, and over 20 % of the last YC batch.
• Small team, huge impact: We’re only 20 people today, backed by $18.5 million in funding, each new hire shapes the company’s trajectory.
• Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.
  
  

We grew in value faster than headcount and we’re looking to align the two in the coming year.

About our Support Agent role:

We’re looking for a technically skilled support agent to help deliver high-quality, responsive support. This is a high agency, high-impact role where you'll troubleshoot complex issues and ensure our users get the help they need.

Key Responsibilities:

• Respond to product and technical questions through our support platform (Plain)
• Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
• Resolve the majority of support inquiries independently, escalating only when necessary
• Collaborate with our support lead to evolve processes and ensure consistency
• Help improve internal support tooling and workflows as we scale
  
  

Support Agent requirements:

• Proven experience in technical support at a software or developer tools company
• Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
• Ability to read and understand code, troubleshoot bugs, and identify root causes
• Strong written communication skills with a friendly, professional tone
• Comfort using AI agents and improving training data for them
  
  

Nice to have:

• Familiarity with OpenAPI specs
• Past experience supporting APIs or documentation tools
• Background working in fast-paced startups
  
  

Company Benefits:

Competitive compensation and equity | Flexible work culture

20 days paid time off every year | Health, dental, vision

401k or RRSP | Free lunch and dinners

$420/mo. wellness stipend | Annual team offsite

Compensation Range: $70K - $90K

Mintlify is on a mission to empower builders. They have a massive reach, serving 70 million+ developers every year and powering documentation for 8,000+ companies. Mintlify is a small team of 20 people, backed by $18.5 million in funding, where each new hire shapes the company's trajectory. They value learning velocity, grit, and unapologetically unique personalities.