Senior Product Manager

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. The Role You'll Play •Own and drive the product roadmap for Payments, ensuring a scalable, reliable, and compliant payments experience. •Define and document product requirements (PRDs/BRDs, user flows, API specs) for payment processing, money movement, and merchant onboarding. •Oversee end-to-end payment flows, including authorization, settlement, reconciliation, and payouts. •Integrate and manage partnerships with payment processors, banks, card networks, and third-party vendors. •Work closely with engineering to implement secure, high-performance payment infrastructure. •Ensure the payments platform meets compliance, regulatory, and risk management requirements, including PCI-DSS, KYC, AML, and chargeback management. •Improve the merchant experience by optimizing payment onboarding, reporting, reconciliation, and dispute resolution. •Analyze payment performance metrics (approval rates, chargebacks, fraud rates) and continuously improve reliability and conversion rates. •Collaborate with finance and operations teams to ensure efficient money movement, settlements, and financial reporting. •Stay ahead of industry trends, payment regulations, and emerging technologies (e.g., real-time payments, digital wallets, tokenization).

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.