Join our team as an Automotive Service Advisor at a prominent dealership located in North Wilkesboro, NC. In this role, you will be the primary point of contact between our customers and the service department, ensuring a seamless and positive experience for every visitor.
Responsibilities
- Greet customers promptly and courteously, understanding their service needs.
- Provide accurate service estimates and explain necessary repairs clearly to customers.
- Coordinate with technicians to schedule service appointments and follow up on job status.
- Maintain detailed records of customer interactions, services performed, and parts used.
- Promote additional services and repairs that may be beneficial for vehicle maintenance.
- Ensure customer satisfaction and resolve any service-related issues professionally.
Requirements
- Prior experience in automotive service advising or a related customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to understand mechanical concepts and read automotive repair orders.
- Excellent organizational skills with attention to detail.
- Proficiency with computers and service software systems.
- A commitment to delivering outstanding customer service.
Benefits
- Competitive compensation package.
- Opportunities for career growth within a thriving dealership.
- Supportive and dynamic work environment.
- Employee discounts on services and vehicles.
About the Company
This is a reputable and rapidly growing dealership committed to providing exceptional automotive services and customer satisfaction. Located in North Wilkesboro, NC, we pride ourselves on fostering a welcoming and professional environment for both our customers and team members.
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