Technical Client Onboarding Manager

**Technical Client Onboarding Manager** Remote | Full Time **ABOUT THE COMPANY:** Milk Moovement is building a more profitable, sustainable, and equitable agriculture supply chain. The company’s mission is to provide clients with actionable intelligence to make informed decisions across their dairy supply chains and to build a kick-ass company that fosters diverse, exceptional talent. We are building the future of the dairy supply chain right now, and we're adding to our North American team. We're seeking people who think differently, innovate and want to make an impact. Join us for an exciting career in a supportive, fun and inclusive environment. Check us out on , , , and our (@milkmoovement) to learn more. **THE ROLE:** Milk Moovement is looking for an Onboarding Manager to ensure a smooth transition for clients as they join our herd. The ideal candidate will have a growth mindset with a successful background in leading and owning client onboarding and ensuring the long-term success of accounts. The successful candidate will report directly to the VP, Strategic Initiatives. **RESPONSIBILITIES:** * Manage implementation of new accounts by conducting initial platform set up and ensure clients reach milestones as they prepare for launch * Lead 1+ hour-long live training demos for clients * Prioritize tasks in collaboration with the Development Team to meet onboarding goals * Contribute to Milk Moovement’s onboarding strategy to improve the client experience * Follow up with clients post-launch to maintain a pulse on our client base * Develop and report internal and external metrics on client health post-go-live **YOU MIGHT BE THE RIGHT COW-NDIDATE IF:** * You have 3+ years of project management experience at a high-growth SaaS scale-up * You make managing competing projects look easy and don't let items slip through the cracks * You eat deadlines for breakfast - tracking multiple clients and ensuring they hit their milestones * You build strong relationships and are a polished speaker that delivers white-glove service * You have experience in developing new ways to drive value to clients * You are tech-savvy and can easily self-learn and navigate new platforms * You have experience working in a Customer Success related role with a clear track record of managing accounts, onboarding clients, and ensuring the long term success of accounts * You have the ability to travel within the United States **EXTRA POINTS FOR:** * Experience in the dairy or agriculture industries * Experience supporting the development process in bug resolution or new feature identification * Experience working in a high-growth SaaS company **DETAILS** Location: Halifax, St. John's, Minneapolis-St. Paul or remote Hours: Full-time - Flexible Pay Range: C$70K - 90K **PERKS:** * Flexible work environment. You have the option to work remotely, even if you are located in proximity to one of our herdquarters. * Autonomy and responsibility. We hire the best talent. We trust you to get the job done, when you do that is up to you. * Career growth potential. Milk Moovement is a start-up so you'll have plenty of opportunities to make your mark on the product and the company from day one. * An environment in which you are recognized and appreciated for what you do. * Access to software tools like Intercom, HubSpot, Zoom and anything else you need to make your workday easier. * Unlimited paid vacation, of which 2 weeks is required each year. It’s in the perks we want you to take it! * Unlimited flex time off for sick days, mental health days, volunteer commitments or anything else you need keep yourself feeling 100%. * Competitive salary structure. * Health and dental benefits. * More benefits being added monthly as we grow. * Monthly innovation day. Everyone works on their own creative project that may become part of the Milk Moovement system. We conduct remote interviews always. This role is flexible given the candidate's location and work preference and we’ll work closely with you as we understand every person has unique circumstances. *At Milk Moovement, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.*

We create innovative dairy software for everyone in the raw milk supply chain because we believe in a data-driven food supply chain that will feed generations to come. The system works with all stakeholders in the dairy supply chain including: Dairy cooperatives, haulers, producers, labs, processors, suppliers, and more. With our cloud-based technology, everyone is working off the same data set and has visibility from beginning to end. We have offices in St. John's, NL, Halifax, NS and Minneapolis, MN.