AV/VC Onsite Support Technician II

Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client's event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

• Provide AV event support
• Create supporting documentation
• Remediate live event issues Additional duties as needed

Skills

• HS Diploma or GED 2+ years relevant work experience in corporate live events, conference center operation, or other A/V support for executive level clientele
• Bachelor's degree from an accredited institution
• Demonstrated success in event coordination and project coordination
• IT knowledge of Android, Chrome, iOS, Mac, Windows, and Linux operating systems
• Excellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshooting
• Ability to keep a flexible schedule to accommodate some night/weekend events
• A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
• Experience working in a fast-paced and highly cross-functional organization
• Proficiency with helpdesk support ticket management software and with Google Workspace (Docs, Sheets, Slides, Calendar, etc.)
• Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc
• Familiarity with A/V events production and post-production systems and workflows