About the role
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<strong>Job Summary<br></strong><br>
</div><div>The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a “Judgement Free” member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.<br><br>
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<strong>Reports to: <br></strong><br>
</div><div>Club Manager <br><br>
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<strong>Essential Duties and Responsibilities <br></strong><br>
</div><div>Daily Staff Management Duties: <br><br>
</div><ul>
<li>Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered. </li>
<li>Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service. </li>
<li>Lead a team through systems and operations to achieve common goals. </li>
<li>Assist in preparation of all HR related forms in a timely manner. </li>
<li>Work with Club Manager to resolve employee issues or concerns in a professional manner. </li>
<li>Assist Club Manager in disciplinary/ termination activities. </li>
<li>Provide backup support for any employee who is absent. </li>
<li>Uphold the integrity and security of staff files and sensitive company documents. </li>
<li>Be a brand ambassador by leading a Judgement Free lifestyle. </li>
<li>Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff. </li>
<li>Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting. </li>
</ul><div>Customer Service / Front Desk Activities: <br><br>
</div><ul>
<li>Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed. </li>
<li>Answer phones in a friendly manner and professionally assist callers. </li>
<li>Give tours, sign up new members, log amenities, and communicate updates and events to members and guests. </li>
<li>Respond to members questions and concerns in a timely and professional manner. </li>
<li>Conduct beverage or merchandise purchases on the POS systems. </li>
<li>Assist in emergency medical situations. </li>
<li>Uphold rules and policies in the facility. </li>
<li>Detailing tanning beds/ acrylics/vents on a weekly basis. </li>
<li>Counting and tracking inventory on a weekly basis. </li>
<li>Running all necessary reports on a daily basis. </li>
<li>Lead by example and maintain consistent accountability. </li>
<li>Communicate effectively and clearly between all staff members. <br><br>
</li>
</ul><div>Member Accounts: <br><br>
</div><ul>
<li>Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions. </li>
<li>Properly submit refund proposals. </li>
<li>Create new memberships. </li>
<li>Uphold integrity and security with member documents and sensitive information at all times.</li>
</ul><div>Club Cleanliness and Maintenance: <br><br>
</div><ul>
<li>Keep front desk area as well as the lobby clean and orderly. </li>
<li>Regular facility cleaning and upkeep. </li>
<li>Regular cleaning of equipment and tanning units. </li>
<li>Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule. </li>
<li>Accurate completion of daily and weekly cleaning responsibilities. </li>
<li>Oversee the safety of employees, members, and club. Report repairs to the Director of </li>
<li>Operations as well as assigned maintenance technician in a timely manner. <br><br>
</li>
</ul><div>
<strong>Club Cleanliness and Maintenance: <br></strong><br>
</div><ul>
<li>Go above and beyond to keep the front desk area and lobby clean and orderly. </li>
<li>Regular facility cleaning and general upkeep of club. </li>
<li>Ensuring all equipment is clean on a daily basis. </li>
<li>Ensuring proper locker room checks and walk arounds are being performed by all every 15 minutes. </li>
<li>Holding the team accountable for daily cleaning lists and assigned equipment. </li>
</ul><div>
<strong>Miscellaneous: <br></strong><br>
</div><ul>
<li>Oversee the ordering of club supplies using a specific budget base on club requirements. </li>
<li>Track key performance indicators such as guest counts, cancels, and info calls. </li>
<li>Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. </li>
<li>Assist in the completion of recorded info call inspections. </li>
<li>Actively participate in growth and development opportunities. </li>
<li>Successfully partner with team members and senior leadership. </li>
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<strong>Qualification/ Skills: <br></strong><br>
</div><ul>
<li>One year of customer service experience is preferred. </li>
<li>High school diploma/ GED equivalent required. </li>
<li>Must be 18 years or older. </li>
<li>CPR certification required. </li>
<li>Superior problem solving skills. </li>
<li>Exceptional leadership and diplomacy skills. </li>
<li>Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty. </li>
<li>Must be willing to occasionally travel for training and to support other locations. </li>
<li>This position may require overtime, weekends, evenings, and holidays. Must be flexible. </li>
</ul><div>
<strong>Physical Demands: <br></strong><br>
</div><ul>
<li>Continual standing and walking during shifts. </li>
<li>Continual talking in person or on the phone during shift. </li>
<li>Must be able to lift 75 pounds. </li>
<li>Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.</li>
<li>Employee must never put themselves under any equipment. <br><br>
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