IT Application Support Analyst

Starting Salary Range: $96,000 - $113,000 - position is also eligible for an annual bonus if individual performance and company objectives are met.

MISO is hiring an IT Application Support Analyst III. In this role, you’ll work side-by-side with Operations and key business stakeholders, supporting critical processes and delivering strategic projects. You’ll work on cross-functional efforts involving complex system upgrades and maintenance - ensuring applications, systems, and processes are designed, developed, and implemented to meet rigorous standards and evolving customer needs. You’ll also contribute to impactful initiatives, projects, and system enhancements that are essential to our mission.

As an IT Application Support Analyst III at MISO, you will:

• Monitor, maintain, and troubleshoot critical business applications to ensure optimal performance and uptime
• Respond to and resolve incidents, service requests, and application issues promptly and effectively
• Collaborate with development, infrastructure, and business teams to support deployments, updates, and system integrations
• Implement and manage monitoring, alerting, and logging tools to enable proactive issue detection and resolution
• Support GitOps workflows, CI/CD pipelines, infrastructure automation, and AI/ML platform operations, including model and data pipeline monitoring

To be successful in this role, we are looking for the following:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or 6-8 years of relevant work experience
• Strong troubleshooting skills, identifying problems, gathering and analyzing data, establishing key facts, and developing effective solutions
• Hands-on experience with GitOps workflows using tools like ArgoCD or Flux, and Infrastructure as Code (IaC) using Terraform, Helm, or Ansible
• Strong knowledge of containerization and orchestration technologies such as Docker and Kubernetes
• Proficient in managing cloud infrastructure on platforms like Azure and AWS
• Ability to work a 24x7 on-call rotation schedule

Appropriate level will be determined based upon experience, knowledge, and skills.

Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely hardworking and dedicated team does every day.

At MISO we offer a hybrid work environment and a comprehensive benefits package, including 401k, available on your first day of employment.

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