Report

Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa

Salary

$40k

Min Experience

1 years

Location

Davenport, Iowa, United States

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

Join Our Team: Customer Experience Agent

Location: On-site in Davenport, Iowa

Class Start Date: November 17, 2025

MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment.

Obsessively, Relentlessly At Your Service

It’s not just a catchy phrase. It’s the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence.

What You'll Do

As a Customer Experience Agent, you'll be the voice of MidAmerican—supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You’ll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed.

Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve – through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety.

Responsibilities

Your responsibilities include:

Handling customer inquiries with empathy and efficiency
Placing service and emergency orders using internal systems
Resolving billing and credit questions
Researching and following up on customer accounts
Supporting team operations and taking on additional tasks as needed

Training & Schedule

We invest in your success from day one.

Training: Monday–Friday, 8:30 AM–5:00 PM for 18–20 weeks
Post-training shifts: Assigned schedules are varied shift times between Monday–Friday (7:00 AM–9:00 PM) and Saturday (7:00 AM–5:00 PM)
Flexibility: Weekend, holiday, and on-call rotations required
Storm support: May require up to 12-hour shifts during major events

What We Offer

We believe in rewarding great work and supporting your growth:

Competitive pay
Comprehensive benefits (medical, dental, vision)
401(k) retirement savings plan
Education reimbursement
Career development opportunities
Environmentally focused
State-of-the-art training facilities
Community engagement opportunities through volunteering with CARES
Paid time off
Employee assistance program

Qualifications

Qualifications:

We’re looking for candidates who are customer-focused, tech-savvy, and ready to grow.

Required:

A completed high school diploma, GED or high school equivalency diploma, is required
12+ months of customer service or service industry experience
Strong communication and interpersonal skills
Accurate keyboarding and basic Microsoft Outlook proficiency
Analytical thinking and problem-solving ability
Flexibility for varied shifts in a 24/7 environment
Ability to remain seated in workstations for extended periods
High attention to detail and multitasking skills

Additional Info

MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen
Additionally, MidAmerican Energy Company is a drug-free workplace, and employees are subject to random drug screens.
Employees must be able to perform the essential functions of the position, with or without an accommodation.
Resume required with application
All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

About Company

MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.

Company

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.

About the company

MidAmerican Energy Company is an energy company based in Des Moines, Iowa. Its service area includes almost two-thirds of Iowa, as well as portions of Illinois, South Dakota, and Nebraska. Its territory is wholly encompassed by the territory of the Midcontinent Independent System Operator. Major cities in MidAmerican Energy's service territory are Des Moines, Sioux City, Sioux Falls, Council Bluffs, Waterloo, Iowa City, and the Quad Cities.

Skills

Microsoft Outlook