POSITION TITLE: Field Service Engineer FLOW
REPORTS TO: Service Supervisor
DIRECT REPORTS: None
LOCATION:
JOB SUMMARY
The Field Service Engineer will be responsible for providing a highly professional level of technical support to customers in conjunction with the service of Flow International Corporation's waterjet cutting and surface preparation systems. He/she will travel frequently to customer locations to ensure the successful performance of the company's products and systems in the field through troubleshooting and repair of equipment.
PRINCIPAL ACCOUNTABILITIES
- Provide technical support to customers on the operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, email, etc.
- Complete administrative documentation in a timely manner.
- Adhere to company RMA policy and documentation of customer identified system defects.
- Assist in maintaining an up-to-date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.
- Provide assistance to customer service by determining parts required by a customer.
- Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
- Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 90%.
- At the discretion of Flow International, FSE may need to be on call status which requires responding in a timely manner to customers for after hour and holiday support.
- Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules with customer.
- Other duties as assigned.
