Microsoft Dynamics NAV (Navision) Application Support Professional (L2/L3)
SoftNice
- Location
- India
- Job type
- Full-time
Required skills
- Root Cause Analysis
- SQL
- ticketing
- Microsoft Dynamics NAV
About the role
SoftNice
Website:
softnice.com
Job details:
Job Title
- Microsoft Dynamics NAV (Navision) Application Support Professional (L2/L3)
Location
Job Type
Experience Required
- Strong experience in Microsoft Dynamics NAV / Navision Application Support
- Hands-on experience providing L2/L3 support in production environments
- Experience working with Microsoft Dynamics NAV 5.0 is highly preferred
- Prior experience supporting retail industry clients
- Experience working with international clients or European customers preferred
Key Skills
- Microsoft Dynamics NAV / Navision Application Support
- L2/L3 support
- Microsoft Dynamics NAV 5.0
- Retail business processes and store operations
- Incident ticketing and support processes
- Stakeholder management
- NAV customization
- SQL
- Integrations
Responsibilities
- Provide L2/L3 application support for Microsoft Dynamics NAV 5.0
- Troubleshoot and resolve application-related issues raised by business users and retail store operations
- Handle incident management, root cause analysis, and issue resolution within SLA timelines
- Support end users with functional and technical queries related to NAV modules
- Coordinate with internal teams, business stakeholders, and external vendors when required
- Monitor system performance and ensure smooth day-to-day operations of the NAV application
- Assist in system enhancements, bug fixes, configurations, and testing activities
- Maintain support documentation and knowledge base articles
Qualifications
- Good understanding of retail business processes and store operations
- Ability to troubleshoot functional and technical issues independently
- Strong communication and stakeholder management skills
- Ability to work remotely and collaborate with global teams
- Knowledge of NAV customization, SQL, or integrations would be an added advantage
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