Customertimes
Website:
customertimes.com
Job details:
Role Overview
We are looking for an experienced Microsoft Dynamics 365 CRM/CE Consultant to design, develop, customize, and support CRM solutions using Microsoft Dynamics 365 Customer Engagement (CE). The ideal candidate should have strong experience with Dynamics 365 Sales/Customer Service, Power Platform, integrations, customization, and end-to-end implementation.
Key Responsibilities
- Design, configure, customize, and implement Microsoft Dynamics 365 CRM/CE solutions.
- Gather business requirements and translate them into technical solutions.
- Develop and customize entities, tables, forms, views, business rules, business process flows, and workflows.
- Develop solutions using Power Apps, Power Automate and Dataverse.
- Build integrations between Dynamics 365 and external applications using REST APIs, Web APIs and Azure services.
- Develop plugins, custom workflow activities and JavaScript-based customizations.
- Work with Dynamics 365 Sales and Customer Service modules.
- Manage security roles, business units, teams and access permissions.
- Perform data migration, data cleansing and integration activities.
- Troubleshoot production issues and provide technical support.
- Participate in solution design, development, testing and deployment.
- Prepare technical documentation and support deployment across environments.
- Work closely with functional consultants, business stakeholders and development teams.
Required Skills
- 5+ years of hands-on experience with Microsoft Dynamics CRM / Dynamics 365 CE.
- Strong knowledge of Dynamics 365 Customer Engagement and Dataverse.
- Strong experience in Power Platform (Power Apps, Power Automate, Power BI).
- Experience developing Dynamics 365 plugins using C#/.NET.
- Strong knowledge of JavaScript, HTML and CSS for CRM customization.
- Experience with Dynamics 365 Web API / REST API and integrations.
- Good understanding of CRM security model and solution management.
- Experience with Azure DevOps / CI-CD is preferred.
- Strong SQL knowledge and experience with data migration.
(ref:hirist.tech)
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