NovBliss
Website:
novbliss.in
Job details:
- Minimum 5+ years hands-on experience in Microsoft Dynamics 365 Customer Service
- Hands-on configuration experience in:
- Omnichannel
- Queues
- Routing Rules
- Workstreams
- SLAs
- Case Management
- Experience conducting functional workshops and requirement gathering
- Experience configuring D365 Customer Service environments
- Must have worked as Functional Consultant / Solution Consultant (not only support operations)
- Experience with IVR/call routing/contact center voice preferred
- Experience with Power Platform is preferred
This reduces irrelevant applicants massively.
This role is NOT suitable for:
- Customer support executives
- Call center agents/team leaders
- Pure operations profiles
- Reception/customer service-only backgrounds
- Non-D365 CRM support roles
Include:
- Dynamics 365 Customer Service
- D365 Contact Center
- Omnichannel for Customer Service
Click on Apply to know more.