Sonata Software
Website:
sonata-software.com
Job details:
Sonata Software Overview: Is a leading Modernization Engineering company with ~$1 Billion revenue, specializing in accelerating digital transformation for enterprises through its unique "Platformation™" approach. It offers comprehensive IT services—including cloud, data, and Microsoft Dynamics modernization—using AI and automation to create agile, connected ecosystems
Microsoft Copilot Support
Full Time- Hybrid
Rotational Shift- Including Nightshift
Hyderabad/ Bengaluru
Technical Skills
- Microsoft Copilot (M365 Copilot, Copilot Studio)
- Power Platform (Power Automate, Dataverse, environments)
Job Description
- Provide L2/L3 support for Microsoft Copilot services
- M365 Copilot
- Copilot Studio
- Power Platform AI / GenAI features
- Troubleshoot issues related to Copilot agents, flows, connectors etc
- Support 24×7 CCAS coverage models across APAC, EMEA, and NAM (as per rota).
- Ensure Copilot incidents are handled in line with SLA, severity, and mitigation‑first approach.
- Coordinate with Microsoft Product Groups (PG) for backend investigations when required.
Click on Apply to know more.