Qinecsa Solutions
Website:
qinecsa.com
Job details:
Group Company: Qinecsa Solutions India Private Limited
Designation: MICC - Associate
Office Location: Bengaluru - office based
Position Description
PRIMARY RESPONSIBILITIES
- Perform Follow-up activity through call (outbound calls)
- Enter all the information obtained upon follow-up on the forms as applicable
- Provide the number of the other department on all the inbound/outbound calls which
does not include AE
- Document all the follow-up attempts in SharePoint
- Send all the required (closed and information obtained) follow-up documents to client
- Close the case in SharePoint with all the follow-up attempts
Secondary Responsibilities
Maintain quality service and departmental standards by:
- Reading, understanding, and adhering to organizational standard operating procedures
(SOPs)
- Assisting in establishing and enforcing departmental standards
Contribute To Team Effort By
- Working with internal staff to resolve issues
- Exploring new opportunities to add value to organization and departmental processes
- Helping others to achieve results
- Performing other duties as assigned
Maintain Technical And Industry Knowledge By
- Attending and participating in applicable company-sponsored training
Qualifications
Education: Qualified to a minimum Bachelor degree level in Biosciences or an appropriate
healthcare or pharmaceutical background.
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