UKG
Website:
ukg.com
Job details:
Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
The Manager, Workplace Services INDIA reports to the Sr. Director of International Workplace Services and is responsible for providing high quality regional operational leadership for the Workplace Services organization. Being a full-time office-based role, this would require the person to be working from office.
Description
In this role you will be responsible for:
Leading the Workplace Services team in Noida and overseeing Australia Sydney location. The Manager leads operational activities, employee experience, events, and program management for the INDIA region. A seasoned person who is enthusiastic, a proactive individual, with outstanding communication skills, attention to detail, and the ability to deliver incredible customer service in an organized, aligned, and collaborative way. Responsibility for project management in the region, facility operations, budgets, health and safety, maintenance, workplace events and team management. The Manager must develop and communicate strategy, plans, issues, and risks effectively throughout the organization.
Leading and managing a team of 3-5 full time members and multiple contract-based roles based in Noida & 1 resource on contract in Australia.
Our Noida office is growing, has over 3500 employees and is ready to scale at a great speed. Sydney office supports over 100 employees with CBD situated high profile office. This person shall be responsible for running the operations where UKG offers best-in-class services towards the Workplace-related aspects such as best-in-class hygiene, food services, office infrastructure, in house and external events and a lot more which keeps the motivation of employees high.
The services shall require this role to manage multiple vendors including manpower providers, multiple services, and suppliers. To be able to manage the monthly scorecards, ability to get the best manpower in the office and retain the talent, help find new vendors and manage via contracts. Work closely with the procurement team to define the needs and get the required services/supplies enabled for the UKG employees.
The role requires know the compliance requirement towards the services in picture, be it support staff regulatory requirement, Occupational Health & Safety requirement, Indoor Air Quality, Food, and hygiene management, etc.
The person should be able to work on office-based tools such as ticket management and feedback management and be able to work on them to act and take necessary action for continuous improvement.
This role would require person to have a good knowledge of handling conversations with the employees and stakeholders and bring value to manage the Global Workplace Support Center through which on call support and ticket management is being provided from India to all UKG locations.
To Be Successful In The Role You Will Bring
- Best practices for Soft Services Management, Sustainability, ESG initiatives.
- Event Management not limited to both internal and external events. Be able to lead the India events in alignment with global event calendar.
- Office Food services program and other events related to operational experience.
- Great skills in stakeholder management.
- Should be capable to manage global space management policy and implement the same in India and Australia as per office requirement.
- Asset and Insurance Management.
- Front Desk and Visitor Management of UKG Offices.
- Vendor & Contract Management.
- Proactive with the ability to meet critical deadlines and manage multiple priorities.
- Ability to work autonomously.
- Financial acumen and responsible practices to maximize budgets.
- Ability to lead and support internal audit and ensure 100% compliance.
Minimum Qualifications & Experience
- Bachelor’s degree in any domain.
- 12+ years of experience in Workplace Services/facilities management environment & strong people management experience.
- Proven experience in successfully leading and managing teams both direct and non-direct is a must to have.
- Exceptional communication and organizational skills.
- Strong understanding of project and program management best practices.
- Prior experience working with geographically distributed teams would be a good advantage.
- Proven ability to influence across functional boundaries and across multiple organizational levels to drive results.
- Proven track record of delivering projects and programs from initiation through implementation.
- Strong written and verbal communication skills.
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
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