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Job Summary
The Manager – Quote‑to‑Cash Experience, Business Quality & Automation is accountable for improving the end‑to‑end Q2C journey for sellers, partners, and customers by increasing speed, quality, and predictability through strong governance, cross‑functional leadership, and automation/AI‑driven scale.
- Own end‑to‑end Quote‑to‑Cash (Q2C) experience and business outcomes, spanning pricing, CPQ, quote export, ERP handoff, order execution, invoice readiness, and downstream issue prevention.
- Lead an automation‑ and AI‑first operating model that reduces incidents/escalations, improves first‑time‑right quality, and increases revenue velocity—especially during peak/quarter‑end execution.
- Translate user and customer pain points into measurable improvements (cycle time, quality, throughput, adoption), and partner across GTM, Finance, Pricing, Operations, and IT to deliver systemic fixes.
- Establish governance, metrics, and risk controls to ensure scalable, compliant, and predictable execution across regions and time zones.
Job Requirements
- 10+ years of experience in Quote‑to‑Cash, Sales Operations, Deal Desk/Commercial Operations, Finance Operations, Order Management, CPQ/ERP programs, or related business transformation roles.
- Demonstrated ability to own and improve end‑to‑end process outcomes (speed, quality, compliance, risk) across multiple functions—not just a single operational team.
- Strong working knowledge of CPQ and adjacent enterprise systems (e.g., ERP, Order Management, Revenue processes) and how defects, data, and business rules impact seller and customer experience.
- Proven track record driving automation and AI-enabled improvements (self‑service, triage, workflow automation, exception handling), with clear measurement of benefits.
- Experience defining operating rhythms, governance, and KPI frameworks; able to convert ambiguous problems into prioritized roadmaps and execution plans.
- Strong executive presence and influencing skills—able to align stakeholders, drive decisions, and communicate crisply to leadership.
- Comfortable operating in high‑risk, high‑tempo environments (quarter‑end, escalations, platform changes) with strong judgment and structured problem solving.
Education
- Bachelor’s degree in Business, Finance, Economics, Computer Engineering, Information Systems, or a related field (or equivalent practical experience).
- MBA or other advanced degree is a plus.
- Relevant certifications and training are a plus, including:
- Process and delivery frameworks (Lean / Six Sigma, PMP, Agile / Scrum)
- Automation platforms (e.g., Power Automate, UiPath, RPA tools)
- AI / ML and Generative AI education or certifications (e.g., Azure AI, Generative AI foundations, prompt engineering)
- Familiarity with tools such as Microsoft Copilot, Azure OpenAI, Python, and AI-assisted workflow platforms
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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