Customer Delight Manager


8LPA - 11LPA

Min Experience

3 years


Remote (India)



About the role


  • Drive renewals, upgrades through best-in-class patient satisfaction
  • Manage patients directly, create their care plans and build engagement
  • Recruit high performing talent, establish code of conduct and train team members
  • Have daily team and 1:1 calls
  • Ensure team is meeting their performance metrics
  • Closely work with the Quality & Audit team and ensure timely interventions to get the best performance from the team
  • Ensure collaborative environment and high team morale
  • Do spot checks and audits as required on care processes
  • Ensure that escalations are handled in a proactive manner to boost customer happiness



  • Minimum 3 years of team management experience
  • Valid Nutrition qualifications required
  • Collaborate effectively with doctors and other health care providers
  • Prior experience in directly generating patient referrals and renewals
  • Candidates from Fitness & Wellness industry are preferred


  • Wellness and Fitness Services


Customer Retention
Customer Experience
customer satisfaction
Customer Acquisition
Escalation Resolution