Customer Delight Manager

Responsibilities

• Drive renewals, upgrades through best-in-class patient satisfaction
• Manage patients directly, create their care plans and build engagement
• Recruit high performing talent, establish code of conduct and train team members
• Have daily team and 1:1 calls
• Ensure team is meeting their performance metrics
• Closely work with the Quality & Audit team and ensure timely interventions to get the best performance from the team
• Ensure collaborative environment and high team morale
• Do spot checks and audits as required on care processes
• Ensure that escalations are handled in a proactive manner to boost customer happiness

Qualifications

• Minimum 3 years of team management experience
• Valid Nutrition qualifications required
• Collaborate effectively with doctors and other health care providers
• Prior experience in directly generating patient referrals and renewals
• Candidates from Fitness & Wellness industry are preferred

Industry

• Wellness and Fitness Services