Product Manager - Guest Journey

First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this: We're looking for a Product Manager with a focus on B2C as we enter the next phase of our high-growth journey. Our ideal candidate has a successful track record at SaaS B2C technology companies. You should also have experience positioning a company as a thought-leader in their space. You'll receive high-level objectives from the leadership team and must figure out with your team how to accomplish those objectives using knowledge, data and experience. Who are you? Empathetic. You are passionate about customers and how a product can help solve their biggest problems. Comfort with ambiguity. You can effectively cope with change, shift gears comfortably, and make decisions without always having the total picture. You understand there is a time to execute and a time to delegate. Organized. You are organized and able to plan, schedule, and budget in a methodical, process-driven manner. You know how to proactively identify and focus on the key priorities. You have experience with building and deploying B2B2C products, or you have experience being hyper-focused on the end-user experience for a SaaS product You use a modern tech stack that facilitates your product management mindset and keeps your initiatives organised. You have worked with unstructured and structured data sets. You are comfortable in the various state of the start up cycle. ✅ Your mission, should you choose to accept it: Partner with our research, analytics, data science & operations teams to deeply understand, analyse, and synthesise customer and company needs into product priorities, roadmaps, and detailed specifications. Execute on your roadmap in close partnership with engineering, design, data, marketing, legal and operation teams. Analyse and report on key product initiatives to the executives, product teams and other key stakeholders. Develop a deep understanding of the market as well as our customers, their pains and jobs-to-be-done. Systematically analyse user feedback. Plan and execute the product roadmap based on an objectively prioritised backlog. Decompose complex problems and write clear specifications. Help build a strong product-focused culture that provides customers with delightful, differentiated experiences. Work closely with customers and perform competitive analysis, without losing sight of company vision, to drive product planning and prioritisation. Participate in key scrum ceremonies.

Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.