Job Title on Posting

Job Description: In this role, your responsibilities would include: • Provide technical support and solutions for troubleshooting of Titration, MP/DP, UV/VIS, and DE/RE instruments to MT service technicians. • Closely collaborate and work with SBU teams (MSG/RnD) to capture observations, report bugs, and document these findings. • Conduct service software testing (pre-launch and post-launch) on various patches, such as functional tests, calibration, operational tests (OQ), adjustments, certifications, GSST, and preventive maintenance. • Write test cases to support hardware/software testing. • Support the update of the Scope of Work documentation for service development. • Provide on-site/off-site training to the sales rep and service engineers, on AnaChem instruments. • May include filed visit for on-site troubleshooting and provide support to field technicians during installation. • Troubleshooting queries, especially on installation and configuration, Peripheral device connectivity, etc. • Develop proficiency in Software troubleshooting, instrument connectivity, and communication in direct or networked mode as applicable. • Create training content for e-learning platforms • Conduct seminars/ workshops and technical discussions to support sales. • Ready to travel to Switzerland for training/workshops