Part Time Station Assistant

Melbourne is Australia's fastest growing city – a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne. It's time to step into a role that's as dynamic as you are! We're on the lookout for enthusiastic, customer-loving, friendly people to join our team as Stations Assistants – a role where no two days are the same! At Metro, we are committed to fostering a more gender-equitable workplace and rail industry. As part of our efforts to encourage greater diversity, we welcome applications from everyone who shares our passion for an inclusive and dynamic workforce. Why work at Metro? Fancy dress? Absolutely! Whether it's a themed station event or just spreading some extra joy, we love making travel an experience – and you'll be at the heart of it! Monthly rostered days off for eligible employees, up to 5 bonus days per year Family-friendly, no waiting period, 14 weeks of paid parental leave Fully funded Certificate III in Rail Customer Service Enjoy free public transport across Victoria with a Myki Pass for eligible employees Responsibilities Flexibility That Works for You Enjoy a permanent part-time role (minimum 50 hours per fortnight) with opportunities for extra hours when needed. Be the Voice of the Station Make engaging public announcements, keeping travellers informed with clear, up-to-date information. Be the Friendly Face Commuters Rely On Guide customers with timetable details, assist at ticket barriers, and offer expert advice on transport options, including bus, tram, and train services. Make a Difference Provide support to customers with special needs, ensuring a safe, accessible, and comfortable journey for everyone. Empower Passengers Assist with myki sales, top-ups, and expert ticketing advice to keep travel smooth and hassle-free. Keep the Station Safe & Welcoming Maintain a visible presence, enhance security, and help create a supportive environment for all. Be Proactive & Problem-Solve Spot station faults, report them, and follow up to keep things running efficiently. Enjoy the Buzz of a 24/7 Network Work in a dynamic team with flexible shifts, including exciting weekend coverage when trains run. Take Pride in Your Space Help maintain a clean, well-presented, and welcoming station that commuters love. The Best Part? This role is all about people, personality, and making a real impact on daily travel experiences. If you're looking for a job where you can have fun, be yourself, and grow, this is it! We encourage applications from women to apply. Jump on board today and to be part of something amazing!

Metro Trains Melbourne (MTM) operates and maintains a world-class train service and network, and delivers significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything they do, their goal is to ensure everyone gets home safely. They are committed to fostering a more gender-equitable workplace and rail industry.