New Homes Services Agent

Salary: £39,875Fixed Term (4 Month Secondment) Location: London About The Role This is a 4 month Secondment with potential to extend MTVH are looking for a highly versatile and dynamic individual, who is confident working independently and comfortable within a team. An excellent communicator, who is people focused, outcome and target driven with top notch relationship management and time management skills. As a member of the team, key desirable responsibilities will include Deliver excellent aftercare for new build customers of any tenure by delivering a proactive onboarding process, advising and supporting customers in resolving property-related problems, ensuring expectations are managed and proactive resolutions are identified, sometimes needing problem solving skills and out of the box thinking Proactive and regular liaison with contractors & housebuilders to ensure a positive working relationship, and that all reported defects are dealt with promptly, efficiently and satisfactorily. Take ownership of scheme prior to handover through effective engagement with internal teas and touchpoints, such as attending delivery team meetings, familiarisation sessions, benchmark snagging session, etc. Proactively spot snagging issues and defects on new builds both within customers' homes and within communal areas Undertake home demonstrations if required, either in-person or recorded Triage defect issues either remotely using images/video calls, or if necessary, to inspect in-person Use and update systems for managing defects and customers What you'll need to succeed A can-do attitude Problem solving skills Ability to be proactive and take initiative Willingness to work flexibly, manage own time well and travel to site multiple times a week as and when required Clear understanding of defects liability process within the new build cycle Experience of or exposure to managing the defects liability period (DLP) on new builds Experience of working with or for housebuilders or large contractors Experience or exposure to building sites and the build process Experience of driving positive outcomes for a diverse range of customers

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!