Associate Software Developer

We are looking for a highly motivated and skilled software engineer to join our team. This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills. The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges Key responsibilities: 1. Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution. 2. Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner. 3. Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action. 4. Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues. 5. Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement. 6. Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements. 7. Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks. Preferred Skills: 1. Cloud Platform Knowledge: Familiarity with AWS, Microsoft Azure, or Google Cloud Platform (GCP). 2. Cybersecurity Tools Awareness: Exposure to tools such as Cortex XSOAR, SIEM, SOAR, or XDR is a plus. 3. Automation & Scripting: Experience in scripting or automating processes to streamline development and support issue resolution.

We've achieved 300% growth in the cybersecurity field. We've partnered with the most impactful organizations, whether it is the largest cybersecurity company or the fastest-growing unicorn. We're building an amazing place to work, and we invite you to join us. Meaningful and ever-evolving work. We've built integrations and custom solutions for 60+ security platforms and keep adding more to the list. You will be constantly learning about new platforms, acquiring new skills, and being exposed to cutting-edge security technology and other tools. A balanced workspace. Everyone has a personal life outside of the office. We do not expect you to work weekends or overtime. We also aim to provide you with all the required perks and benefits to keep you in good health and spirits. Hybrid work mode. Like to work at the office? We can accommodate you. Prefer to work from home? No problem! Need a combination of both? Whatever model works for you, works for us.