Sr Manager - Business Excellence

The Sr Manager - Business Excellence will be responsible for driving business excellence initiatives to improve operational efficiency, productivity, and customer experience. They will analyze data, identify areas for improvement, and implement process optimization strategies. Key responsibilities include: - Lead and coordinate cross-functional teams to design and implement process improvements - Develop and monitor key performance indicators to track progress and drive continuous improvement - Facilitate workshops and trainings to build a culture of continuous improvement - Conduct root cause analysis and recommend solutions to address operational challenges - Collaborate with stakeholders to ensure effective change management and adoption of new processes - Identify and implement automation opportunities to streamline workflows - Maintain documentation and reporting on improvement initiatives and their impact

MetLife, Inc. (NYSE: MET) is a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers in over 60 countries. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.