Absence Management Specialist

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. The Absence Leave Solutions Organization is a fast-paced ever-changing environment in which MetLife strives to create and maintain collaborative solutions for our customers' leave landscape. We're looking for unique talent with fresh perspectives that can propel innovation. In this role, you would be responsible for managing a combination of leaves. These leave types include, but are not limited to, Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), Paid Family and Medical Leave (PFML), and Benefit Calculated Employer Leave (BCEL) claims. Job Location: Virtual within a commutable distance of Oriskany / Central New York. New Hires must live within a commutable distance of Oriskany / Central NY. Training: IN-PERSON TRAINING for up to 7 weeks, Monday through Friday, 8:00AM - 4:30 PM. Key Responsibilities: Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state and company policies. Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers and other key stakeholders necessary to appropriately determine liability. Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s). Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements. Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy and a positive claimant experience. Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality. Essential Business Experience and Technical Skills: Required New hires should live a commutable distance from the site the role is posted in. Strong communication skills, both written and oral. Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning. Strong Letter writing/Microsoft Word skills. 2+ years Customer Service background. High School Diploma or GED equivalent. Candidates must be available for all days of in office training for 7 weeks. Preferred 1+ years' experience in one or more leave State and Federal Leave Laws. Prior experience with PFML, FMLA, Absence Management or Disability Claims. Experience handling insurance claims (auto, home, life, etc.) College Degree / Higher Education.

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!