ZONAL LEAD

As a Zonal Lead, you will be responsible for leading and motivating a team of Multi-Site Supervisors to deliver excellent customer service and business performance across a number of attractions within a defined geographic zone. Working closely with the Regional Cluster Manager, you will be responsible for the overall delivery of KPIs and strategic initiatives across your zone, ensuring a consistent approach to operational delivery and performance management. This will involve regular engagement with the site leadership teams to identify opportunities for improvement, as well as acting as a sounding board and champion for innovation. You will play a key role in developing and implementing training plans to upskill the teams, and will be responsible for driving a culture of continuous improvement. The Zonal Lead role is a strategic and operational position, requiring strong people management, decision-making, and problem-solving skills.

Merlin Entertainments is a global leader in location-based entertainment. As Europe's number one and the world's second-largest visitor attraction operator, Merlin operates 130 attractions, 20 hotels and 6 holiday villages in 25 countries and across 4 continents. Merlin's purpose is to deliver memorable experiences to its 67 million guests around the world, through its iconic brands and multiple attraction formats, and the commitment and passion of its c.28,000 employees (known as 'Merlin's Magic Makers').