Payments Specialist I

Meritrust Credit Union

Experience: 0+ yrs
Location: Wichita, Kansas, United States
Job type: Full-time

Required skills

ACH
Wire transfers
Card networks
Payment processing software
Microsoft Office

About the role

This is a full-time position working 40 hours a week, Monday-Friday 8:00am - 5:00pm and Saturdays.

POSITION SUMMARY:

The Payments Specialist supports the day-to-day processing of the credit union’s payment operations. This entry-level position assists with routine tasks related to ACH transactions, wire transfers, card disputes, and other payment services. The role requires attention to detail, basic knowledge of electronic payments, and a strong focus on member service. This position works under close supervision and follows established procedures and guidelines.

ESSENTIAL FUNCTIONS:

Assist in processing incoming and outgoing ACH and draft transactions, including returns and stop payments.

Help with the review and entry of domestic and international wire transfers under the direction of senior staff.

Support the handling of basic card and ACH dispute cases, including data entry and member communication.

Perform routine reconciliations and help verify transaction accuracy.

Provide support for debit, credit, and ATM card processing activities.

Monitor and report suspicious or unusual transaction activity to the appropriate team members.

Assist with gathering documentation for audits and other internal reviews.

Stay informed of basic payment regulations and guidelines through training and team meetings.

Collaborate with internal departments to help resolve member payment issues.

Help maintain updated records and reports for payments and disputes.

Respond to routine member inquiries related to payments and card activity in a timely and professional manner.

Ensure the confidentiality and security of sensitive payment data.

Support Shared Branching transactions and basic dispute cases.

Other duties as assigned

About Meritrust Credit Union

Offers personal and business banking services to its members.

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