Cisco, UCCE, QCI, VOIP - Telecom Senior Network Specialist (Remote)

We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work." Overview: Cisco, UCCE, QCI, VOIP - Telecom Senior Network Specialist Position can be done Remote (Work from Home). *Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply. Primary Function Provides the planning, design, acquisition and implementation of the company's voice and data network services as it pertains to Call Center/ Contact Center technology. Evaluates business requirements to develop and implement solutions. Manages infrastructure related to voice and data networks including related hardware and software to ensure availability, recoverability, performance, integrity and supportability through production support and maintenance of existing network and development and implementation of network enhancements All positions in this job family participate, to some degree, in the following activities: Production Support administering, monitoring, troubleshooting, configuring, enhancing and providing advanced customer support for the existing call center tools. Providing consulting advice to customers on the capabilities of the call center environment, including Cisco Call Manager, Cisco UCCE platform, Engage Call Recording and QCI. This position includes a on-call rotation within the Call Center support team for off hours support of our end users. Qualifications Education: Bachelor's degree in related field, specialized training, or equivalent work experience Additional Requirements: Experience with IP networks and internet technologies Experience and exposure to complex technical environments (i.e., Cisco Call Manager, Cisco UCCE, Engage Call Recording and QCI and VoIP technologies) Experience with VOIP and advanced routing protocols Good communication skills, both verbal and written Skilled in Project Management, has ability to handle small projects and a network/ telecommunications project team approach. Experience: Five (5) years of relevant technical or business work experience Certifications. We Offer Great Benefits: Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! We're bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Mercy is a Catholic health care ministry serving millions annually with nearly 40 hospitals, 1,000 outpatient facilities, and more than 40,000 co-workers nationwide. Our mission is to bring to life a healing ministry through our compassionate care and exceptional service.