Technical Support Engineer

Mercor is hiring a Support Engineer to work with a leading AI SWE agent startup to support and delight all the customers onboarding onto their product every week.

In this role, you will:

• Work directly with their engineering and operations teams.
• Help customers solve issues they encounter when using the product.
• Support customer onboardings onto the product.
• Manage support tickets in Zendesk and ensure timely resolutions.

[MUST HAVEs] You could be a good fit if you have:

• Experience in Technical Support Engineering, Customer Support, or in similar roles.
• Professional level English proficiency.
• Profession level Japanese proficiency
• Interest in helping making customers successful when using a cutting-edge AI product.

Details about the role:

• You will work directly with the customer engineering and operations team.
• This is a part-time (20 hours per week) role. We're looking for someone to start very soon.
• You will be classified as an independent contractor with Mercor (but will work directly with the client).
• Hourly rates are flexible based on your background and experience.

About Mercor:

• Our team is based in San Francisco, CA.
• We specialize in recruiting for top AI labs.
• Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey.