About the role
%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:120%;%22%3E%3Cstrong%3EAbout MBRDI%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:120%;%22%3EMercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R%26amp;D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.%3C/span%3E%3C/span%3E%3C/p%3E%3Ch2 data-section-id=%22qnxztb%22 data-start=%22584%22 data-end=%22614%22%3E%3Cspan role=%22text%22%3E%3Cstrong data-start=%22590%22 data-end=%22614%22%3EKey Responsibilities%3C/strong%3E%3C/span%3E%3C/h2%3E%3Cul data-start=%22615%22 data-end=%221351%22%3E%3Cli data-section-id=%22sod1kg%22 data-start=%22615%22 data-end=%22723%22%3EElicit, analyze, and document %3Cstrong data-start=%22647%22 data-end=%22672%22%3Ebusiness requirements%3C/strong%3E for ServiceNow enhancements and new developments%3C/li%3E%3Cli data-section-id=%22niwt11%22 data-start=%22724%22 data-end=%22817%22%3ETranslate requirements into %3Cstrong data-start=%22754%22 data-end=%22815%22%3Euser stories, acceptance criteria, and functional designs%3C/strong%3E%3C/li%3E%3Cli data-section-id=%221fbnqr3%22 data-start=%22818%22 data-end=%22906%22%3ECollaborate with %3Cstrong data-start=%22837%22 data-end=%22883%22%3Edevelopers, architects, and product owners%3C/strong%3E to deliver solutions%3C/li%3E%3Cli data-section-id=%22n1yz76%22 data-start=%22907%22 data-end=%22967%22%3EConduct %3Cstrong data-start=%22917%22 data-end=%22965%22%3Eworkshops, process mapping, and gap analysis%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22brsd9b%22 data-start=%22968%22 data-end=%221037%22%3ESupport %3Cstrong data-start=%22978%22 data-end=%221035%22%3Edesign reviews, sprint planning, and backlog grooming%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22nnqj1d%22 data-start=%221038%22 data-end=%221114%22%3EEnsure adherence to %3Cstrong data-start=%221060%22 data-end=%221112%22%3EServiceNow best practices and platform standards%3C/strong%3E%3C/li%3E%3Cli data-section-id=%221ag24v5%22 data-start=%221115%22 data-end=%221178%22%3EDrive %3Cstrong data-start=%221123%22 data-end=%221176%22%3EUAT planning, execution, and stakeholder sign-off%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22cl1cas%22 data-start=%221179%22 data-end=%221254%22%3EIdentify %3Cstrong data-start=%221190%22 data-end=%221235%22%3Eautomation and optimization opportunities%3C/strong%3E across processes%3C/li%3E%3Cli data-section-id=%2244z8z3%22 data-start=%221255%22 data-end=%221351%22%3EAct as a %3Cstrong data-start=%221266%22 data-end=%221300%22%3Esingle point of contact (SPOC)%3C/strong%3E for functional clarifications during development%3C/li%3E%3C/ul%3E%3Chr%3E%3Ch2 data-section-id=%221gngvsa%22 data-start=%221358%22 data-end=%221383%22%3E%3Cspan role=%22text%22%3E✅ %3Cstrong data-start=%221363%22 data-end=%221383%22%3EMust-Have Skills%3C/strong%3E%3C/span%3E%3C/h2%3E%3Cul data-start=%221384%22 data-end=%222141%22%3E%3Cli data-section-id=%2214rgq0j%22 data-start=%221384%22 data-end=%221479%22%3E%3Cstrong data-start=%221386%22 data-end=%221431%22%3E5–8 years of Business Analysis experience%3C/strong%3E, with strong %3Cstrong data-start=%221445%22 data-end=%221477%22%3EServiceNow platform exposure%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22hxvmb0%22 data-start=%221480%22 data-end=%221621%22%3EHands-on experience in ServiceNow modules such as:%3Cul data-start=%221535%22 data-end=%221621%22%3E%3Cli data-section-id=%2262kmek%22 data-start=%221535%22 data-end=%221580%22%3EITSM (Incident, Problem, Change, Request)%3C/li%3E%3Cli data-section-id=%221iycpmy%22 data-start=%221583%22 data-end=%221621%22%3EAt least one of: ITOM / CSM / HRSD%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli data-section-id=%221jjo869%22 data-start=%221622%22 data-end=%221693%22%3EStrong understanding of %3Cstrong data-start=%221648%22 data-end=%221691%22%3EServiceNow development lifecycle (SDLC)%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22111f21q%22 data-start=%221694%22 data-end=%221811%22%3EExperience in writing:%3Cul data-start=%221721%22 data-end=%221811%22%3E%3Cli data-section-id=%221o10j5s%22 data-start=%221721%22 data-end=%221763%22%3E%3Cstrong data-start=%221723%22 data-end=%221761%22%3EUser stories %26amp; acceptance criteria%3C/strong%3E%3C/li%3E%3Cli data-section-id=%221ytt359%22 data-start=%221766%22 data-end=%221811%22%3E%3Cstrong data-start=%221768%22 data-end=%221809%22%3EBRD / FRD / functional specifications%3C/strong%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli data-section-id=%2218us15u%22 data-start=%221812%22 data-end=%221893%22%3EKnowledge of %3Cstrong data-start=%221827%22 data-end=%221891%22%3EServiceNow workflows, forms, catalog items, and integrations%3C/strong%3E%3C/li%3E%3Cli data-section-id=%222pd3jq%22 data-start=%221894%22 data-end=%221947%22%3EExperience working in %3Cstrong data-start=%221918%22 data-end=%221945%22%3EAgile/Scrum environment%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22ehglxt%22 data-start=%221948%22 data-end=%222010%22%3EStrong %3Cstrong data-start=%221957%22 data-end=%222008%22%3Estakeholder management and communication skills%3C/strong%3E%3C/li%3E%3Cli data-section-id=%221711h9v%22 data-start=%222011%22 data-end=%222071%22%3EExperience in %3Cstrong data-start=%222027%22 data-end=%222069%22%3EUAT coordination and defect management%3C/strong%3E%3C/li%3E%3Cli data-section-id=%221w9ezpn%22 data-start=%222072%22 data-end=%222141%22%3EAbility to %3Cstrong data-start=%222085%22 data-end=%222141%22%3Etranslate business needs into technical requirements%3C/strong%3E%3C/li%3E%3C/ul%3E
%3Cul%3E%3Cli data-section-id=%22184wy5y%22 data-start=%222177%22 data-end=%222241%22%3E%3Cstrong data-start=%222179%22 data-end=%222208%22%3EServiceNow Certifications%3C/strong%3E (CSA, CIS-ITSM, CIS-CSM, etc.)%3C/li%3E%3Cli data-section-id=%22zxgqyf%22 data-start=%222242%22 data-end=%222314%22%3EExposure to %3Cstrong data-start=%222256%22 data-end=%222312%22%3EServiceNow integrations (REST/SOAP APIs, MID Server)%3C/strong%3E%3C/li%3E%3Cli data-section-id=%2219vm1we%22 data-start=%222315%22 data-end=%222390%22%3EBasic understanding of %3Cstrong data-start=%222340%22 data-end=%222388%22%3EServiceNow scripting (JavaScript, Glide API)%3C/strong%3E%3C/li%3E%3Cli data-section-id=%221njj6xn%22 data-start=%222391%22 data-end=%222479%22%3EExperience in %3Cstrong data-start=%222407%22 data-end=%222477%22%3EServiceNow platform upgrades, migrations, or large transformations%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22y5gvqu%22 data-start=%222480%22 data-end=%222535%22%3EKnowledge of %3Cstrong data-start=%222495%22 data-end=%222533%22%3ECMDB, Discovery, and ITOM concepts%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22hvjfj5%22 data-start=%222536%22 data-end=%222601%22%3EFamiliarity with %3Cstrong data-start=%222555%22 data-end=%222599%22%3EGenAI/Now Assist use cases in ServiceNow%3C/strong%3E%3C/li%3E%3Cli data-section-id=%22r49tit%22 data-start=%222602%22 data-end=%222661%22%3EExposure to %3Cstrong data-start=%222616%22 data-end=%222659%22%3EDevOps / CI-CD pipelines for ServiceNow%3C/strong%3E%3C/li%3E%3Cli data-section-id=%2219np61j%22 data-start=%222662%22 data-end=%222695%22%3EKnowledge of %3Cstrong data-start=%222677%22 data-end=%222695%22%3EITIL framework%3C/strong%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:120%;%22%3E%3Cstrong%3EWhy Join Us?%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:1.0in;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:120%;%22%3E• Be part of a purpose-driven organization that is shaping the future of mobility%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:120%;%22%3E• Work on cutting-edge technologies and global projects%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:120%;%22%3E• Thrive in a collaborative, diverse, and inclusive environment%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:120%;%22%3E• Access world-class infrastructure and continuous learning opportunities%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:120%;%22%3E%3Cstrong%3EEqual Opportunity Statement%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.5in;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:120%;%22%3EAt MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.%3C/span%3E%3C/span%3E%3C/p%3E
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