Collections and Remarketing Customer Service Manager (CSM) - Specialty Collections

%3Cp%3EAbout Us:%3C/p%3E%3Cp%3EWho is Mercedes-Benz Financial Services?%3Cbr%3EMercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. %26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EWhy work at Mercedes-Benz Financial Services?%3Cbr%3EWorking at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. %26nbsp;%26nbsp;%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5381in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5381in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EBenefits%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EWhen working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EAs a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EGet Rewarded!%3C/strong%3E Competitive salary plus an annual bonus based on company performance and/or personal yearly performance%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3ENeed a vacation?%3C/strong%3E How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3ERide in Style%3C/strong%3E - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EWe want you to be healthy!%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EOutstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EIs your family growing?%26nbsp;%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E %3C/span%3EEnjoy generous paid Family Leave Programs%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E- Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to %246k per child%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EWant to go back to school?%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3ETuition Assistance Scholar Program - receive up to %248k in vouchers to complete business-related coursework%3C/p%3E%3Cul style=%22direction:ltr;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;%22 type=%22disc%22%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3E%246k for undergraduate%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3E%248k for graduate%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3EJob Overview:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EThe Collections and Remarketing Customer Service Manager (CSM) will manage daily operations including both customer-facing and specialty functions to ensure key performance metrics are met and quality service is provided to MBFS customers while driving process efficiencies.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EResponsible for leading, coaching, and developing staff to effectively manage their team%27s performance and develop their Collections and Remarketing team members.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3EResponsibilities:%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.8569in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.8569in;%22%3E%3Cul%3E%3Cli%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.4916in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.4916in;%22%3E%3Cul style=%22direction:ltr;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;%22 type=%22disc%22%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3EPersonnel Management:%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EHandle all aspects of personnel management including talent selection, training, communication of expectations, coaching, developing and disciplining employees; monitoring, appraising, and reviewing job performance. (35%)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3EDaily Operations:%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EManage teams responsible for both customer facing and back-office processes.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EResponsible for setting the appropriate operational goals and using key performance indicators to monitor and manage performance; Handle escalated issues and provide guidance on appropriate steps to resolve.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EIdentify and communicate risks to the leadership team and develop plans to remediate; Communicate key performance information to the leadership team; ensure compliance with documented policies, procedures, standards and process flows. (25%)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3EStrategy:%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EDevelop and execute a realistic and comprehensive strategy for his/her own area of responsibility including workflow design, staffing, scheduling, and assigning workload; Identify opportunities for improvement to processes and services and collaborate with business partners across the organization to drive strategic changes forward; Ensure alignment with organization%27s strategies;%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3ERepresent team and department interests on strategic initiatives. (20%)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3EVendor Relations:%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EResponsible for maintaining and managing relationships with Collection and/or Remarketing vendors including monitoring vendor performance to ensure adherance to agreed upon service levels and overseeing ongoing due diligence in monitoring vendor compliance with regulatory laws. (10%)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3ECompliance: Ensure department is functioning within the parameters of all documented policies and procedures, and internal assessments are performed to ensure compliance. (10%)%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 
This position requires a minimum of 5 years of overall work experience. Preferred experience includes:

• Business-General: 5 years
• Collections: 2 years
• Customer Service: 2 years

• Management: 2 years

   

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. 

Skills:

• Analytical skills:
  • Ability to integrate information from a variety of sources with varied levels of complexity
• Facilitation skills
• PC Skills
  • Microsoft Office
  • Corporate Mainframe
  • SAP
• Presentation skills
• Problem Solving skills
• Project Management skills
  • Project leader
  • Team member

Additional Skills:

• 2 years of formal leadership experience is preferred.

• 2 years of experience is required in systems such as ALFA, WebAMS, FAW, PEGA, Salesforce.

Recommended Prerequisites:

• Collections Team Leader; Remarketing Team Leader; Customer Service Team Leader; Training Manager

   

   

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

 

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

 

EEO/Minorities/Females/Disabled/Vets

 

#LI-JM2 

Manufactures luxury automobiles and provides vehicle financial services.