About Us
Mercedes-Benz USA is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find a tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Job Overview
Lead and execute dealer communications for Mercedes‑Benz One Customer Unit to support enterprise business goals, core sales objectives, and brand loyalty across Passenger Car and Vans. This role owns the end‑to‑end dealer communication strategy, ensuring clear, consistent, and high‑impact messaging across digital, executive, and event‑based channels. Responsibilities include content development and execution, executive ghostwriting, dealer communications, sales program messaging, and publication of the digital dealer magazine, while partnering closely with internal stakeholders, field leadership, and external vendors.
Responsibilities
Dealer Communications Strategy & Execution
- Lead One Customer Unit dealer communication strategy aligned with core sales priorities and enterprise initiatives.
- Develop, write, edit, and publish dealer-facing communications including dealer notices, sales program announcements, organizational and process updates, and strategic messaging.
- Ensure communications support key company objectives across Passenger Car and Vans businesses.
- Own messaging cadence and content quality to drive clarity, dealer engagement, and consistency with brand standards.
Executive Ghostwriting
Provide executive ghostwriting support for MBFS leadership and One Customer Unit management.
Translate complex business topics into clear, concise, and dealer‑relevant messaging.
Lead copywriting and editorial development for three issues annually of the Inside Track digital dealer magazine.
Stakeholder & Vendor Management
Build and maintain strong working relationships with internal stakeholders including Dealers, MBUSA, Field, Regional Managers, DRMs, and MBFS senior leadership.
Manage vendor relationships with communications partners, providing strategic direction for copywriting, editing, and creative execution to ensure brand-aligned output and service-level performance.