In an environment of continuous quality improvement, the Outpatient Services Technician is responsible for providing a full service of patient registration and other basic care responsibilities in the Outpatient Services center. Basic patient care functions will include phlebotomy, EKG, drug/alcohol screening and specimen collection, etc. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.
Job Functions:
- Provides safe environment for care of patients.
- Maintains strict confidentiality at all times.
- Accurately interprets written and verbal orders from physicians. Collects specimens appropriate to order.
- Performs services such as ECG’s, drug screens and nasal washings as needed to ensure efficient patient treatment.
- Demonstrates appropriate use of AIDET when registering patients.
- Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR), makes changes as necessary, and completes an accurate registration.
- Verifies insurance eligibility and benefits on each patient.
- Performs estimations on ordered tests.
- Collects out-of-pocket liabilities from patients upfront and applies and reconciles daily point-of-service cash reports.
- Refers patient accounts to financial counselors when further explanation/education is needed regarding out-of-pocket liabilities, payment plans, etc.
- Maintains compliance in RQI.
- Assumes all other duties and responsibilities as necessary.