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Company Description Hawk Fitness is fitness service provider offering personal training, small group training for up to four people, and group exercise classes tailored to diverse fitness levels and goals. The team also provides practical nutritional advice to support sustainable health and performance.
giving members flexibility and convenience. Hawk Fitness maintains an active online presence through its website and social channels, where clients can access further information, updates, and support resources.
Role Description
The Membership Consultant is a full-time, on-site role based in Bengaluru, focused on growing and supporting the Hawk Fitness member community. This role involves engaging with prospective clients, explaining membership options, and guiding them through the enrollment process. The consultant will manage inquiries in person, by phone, and online, provide accurate information about training and nutrition services, and ensure a positive experience from first contact onward. Daily responsibilities include conducting tours or virtual overviews of offerings, maintaining membership records, following up on leads, and supporting retention initiatives. The role also involves collaborating with trainers and operations staff to align member expectations with service delivery and contributing to local marketing or outreach activities.
Qualifications
- Strong Membership Sales and Sales skills to convert inquiries into active members and meet enrollment targets.
- Experience with Membership management, including handling renewals, upgrades, and basic administrative processes.
- Excellent Communication and Customer Service skills to build rapport, understand member needs, and resolve issues promptly.
- Ability to work on-site in Bengaluru, with a customer-focused, professional demeanor in a fast-paced fitness environment.
- Prior experience in fitness, wellness, or service-oriented industries is beneficial.
- Comfort with basic digital tools (CRM systems, email, messaging platforms) and willingness to learn new systems.
- High level of reliability, integrity, and a genuine interest in helping people improve their health and fitness.
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