Website:
airblack.com
Job details:
About Airblack
Airblack is India's leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael and Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit and Shashank (Razorpay) and so on.
Airblack has been recognized by the Beauty and Wellness Sector Skill Council and Skill India as a government-certified beauty skilling partner. Airblack has also been recognized on the Forbes Asia 100 To Watch 2024 list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain and Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.
What would you be doing?
- Identify and measure the parameters across different touchpoints in a member's journey that are crucial for their experience
- Respond to chat queries/tickets that come in and maintain excellent first-response metrics
- Work cross-functionally, escalating issues and collaborating with appropriate parties to establish a protocol for new processes
- Provide periodic on-call support coverage for member issues
What makes you a suitable candidate?
- You have 1-3 years of experience
- You are someone who can wear multiple hats and has a knack for problem-solving
- You are empathetic and user-first
- You have excellent verbal and written communication skills
- You can converse in Hindi and English. Conversational fluency in Kannada/Telugu is preferred
Experience Required: 0-1 years
Location: Gurgaon
Click on Apply to know more.