Website:
airblack.com
Job details:
About the job:
Airblack is India’s largest alternate skilling platform, helping people become microentrepreneurs and creators. Our mission is to help the next 100 million people in the workforce get access to meaningful opportunities.
We currently operate in sectors such as beauty, fashion, nutrition, digital & home businesses, impacting over 1M learners every month. Our flagship school in the beauty space is India’s #1 Beauty Academy brand, with an alumni base of over 40,000 entrepreneurs in 300+ cities in India. Our apps consistently rank in the top 10 education apps in India with 5M+ users and 40M+ minutes of learning content being consumed every month.
Airblack has raised over $11 million from marquee investors such as Elevation Capital, Info Edge Ventures, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.
What would you be doing?
- Identify and measure the parameters across different touchpoints in a member's journey that are crucial for their experience
- Respond to chat queries/tickets that come in and maintain excellent first-response metrics
- Work cross-functionally escalating issues and collaborating with appropriate parties to establish a protocol for new processes
- Provide periodic on-call support coverage for member issues
Who are we looking for?
- Excellent verbal and written communication skills
- 0-1 years of work experience in a customer-facing role
- 6 days working. Please note that Sundays will be working in this role (they will be WFH). Weekly off will be on Monday.
Click on Apply to know more.